Legal
Refund & Cancellation Policy
Refund, cancellation, duplicate payment, failed transaction, and paid-service rules for CRIBLY owner packages and platform services.
Last updated: 28 July 2026
Free services for accommodation seekers
Searching, browsing, and inquiring about PGs or hostels on CRIBLY is currently free for accommodation seekers. This Policy generally does not apply to accommodation seekers unless CRIBLY introduces paid services for them in the future.
Paid services for property owners
Owners may purchase listing subscriptions, featured listings, premium visibility, promotional campaigns, advertisement packages, lead generation services, or other paid services. Price, duration, and included features will be displayed before purchase.
Cancellation before activation
If a paid order has not yet been activated or processed, CRIBLY may, at its discretion, allow cancellation and issue a full or partial refund based on internal records.
Refund after activation
Once a paid service has been activated, published, or otherwise delivered, fees are generally non-refundable except where required by law or expressly agreed by CRIBLY.
Duplicate payments and failed transactions
If a customer is charged more than once for the same order due to a technical or processing issue, CRIBLY will review the transaction and, where appropriate, refund the duplicate amount through the original payment method.
Refund requests
For refund or payment-related queries, email contact@cribly.in with your name, registered email, property name if applicable, transaction reference, payment date, and issue summary.